Frequently Asked Questions
Frequently Asked Questions
If I do not have my tracking number, is it possible to track my shipment?
Yes, under certain conditions. We strongly advise you to make a record of the tracking number. However, if you have the shipper's reference number, you can use our online shipper's reference tracking service.
Why do I receive an "invalid waybill" error when I try to track my Legend Xpress shipment?
The Legend Xpress waybill is a 10-digit number (e.g., 1234567890). Please check the number carefully. For Economy Select shipments, ensure you select the correct identity code or reference from the dropdown list to track Intra-European shipments.
Why do I sometimes see tracking details for a different destination?
For operational reasons, Legend Xpress occasionally recycles waybill numbers. This may lead to overlapping data. However, rest assured that your shipment is on the correct route and receiving proper attention.
I was told to contact Legend Xpress after tracking. Why?
This usually means we need more information to proceed. The address might be incorrect or incomplete. Please contact our Customer Service for quick resolution.
Why does tracking show a different town or city than the one I addressed?
The system shows the regional service station, not the exact final address. Your shipment will still be delivered to the correct address you provided on the waybill.
Is there a tool for account holders to view all shipments?
Yes, Legend Xpress ProView is a web-based tool for account holders to monitor all shipments. It's not available in every country yet, but will be rolled out globally soon.
What does "Sign up for notifications for this shipment" mean?
You can receive real-time delivery updates via email or SMS. This saves you time as you don’t need to keep checking manually.
What does “Customs status updated” mean even before arrival?
This means clearance is already being processed at the destination. You can view more details by clicking the (+) symbol next to the status.
What does the (+) symbol in tracking mean?
Clicking the (+) reveals more details about your shipment, such as customs processing status or if additional information is required.